Returns, Refunds & Cancellations Policy

Last Updated: 6.21.26

Bull Boost Performance (“Bull Boost,” “we,” “our,” or “us”) operates https://bullboostperformance.com (the “Website”).

By placing an order through this Website, you acknowledge and agree to the terms outlined in this Returns, Refunds & Cancellations Policy. These terms are intended to establish clear expectations and protect both the customer and Bull Boost Performance.

1. Standard Product Returns

Bull Boost Performance may accept eligible returns for standard, non-custom products when a return request is submitted within 30 days of the original purchase date.

To qualify for a return, the product must:

• Be unused and uninstalled

• Be in new and resalable condition

• Include the original packaging

• Include all hardware, accessories, tags, labels, and documentation

• Show no signs of installation, modification, damage, or use

Approved returns may be subject to a restocking fee of up to 20% of the product price at our sole discretion.

Products returned without prior authorization may be refused.

2. Custom, Made-to-Order & Special-Order Products

All custom-made, made-to-order, special-order, personalized, or vehicle-specific products are considered final sale.

This includes, but is not limited to:

• STRATEC titanium exhaust systems

• STRATEC stainless-steel exhaust systems

• Custom exhaust systems

• Carbon-fiber body components

• Custom carbon-fiber products

• Special finishes or configurations

• Products manufactured or sourced specifically for the customer

• Products modified according to the customer’s selected specifications

These products cannot be returned, exchanged, refunded, or canceled after the order has been placed.

Many custom and made-to-order products enter production shortly after payment is received. By placing an order, the customer acknowledges that production materials, labor, sourcing, and manufacturing resources may be committed specifically to that order.

Estimated production and delivery timelines are provided in good faith but are not guaranteed. Production or shipping delays do not automatically qualify an order for cancellation or refund.

3. Order Cancellations

Standard in-stock orders may be eligible for cancellation only if the cancellation request is received and approved before the order has been processed, packaged, or shipped.

Custom-made, made-to-order, and special-order products are not eligible for cancellation once the order has been placed.

Submitting a cancellation request does not guarantee that the cancellation will be approved.

4. Warranty Claims

Bull Boost Performance will review valid warranty claims submitted within 60 days of the original purchase date unless a different warranty period is stated on the individual product page.

To submit a claim, the customer must provide:

• The original order number

• A detailed description of the issue

• Clear photographs or videos showing the alleged defect

• Installation information when requested

• Any additional documentation reasonably required to evaluate the claim

Customers are responsible for prepaying return shipping unless otherwise approved in writing. If a confirmed manufacturing defect qualifies for reimbursement, eligible return-shipping costs may be reimbursed at our discretion.

Returned products may be inspected and tested before a warranty decision is issued. Warranty reviews may take up to 30 days after the returned product is received.

If a warranty claim is approved, Bull Boost Performance may provide one of the following remedies at its discretion:

• Repair of the product

• Replacement of the product, subject to availability

• Store credit

• Refund to the original payment method

Warranty coverage applies only to the product purchased. It does not cover:

• Installation or removal labor

• Diagnostic expenses

• Towing or transportation

• Vehicle downtime

• Rental vehicles

• Damage to other components

• Improper installation

• Misuse, abuse, accidents, racing, or neglect

• Unauthorized modifications

• Normal wear, discoloration, heat cycling, or cosmetic changes

5. Return Shipping

Customers are responsible for arranging and paying all return-shipping costs unless otherwise approved in writing by Bull Boost Performance.

We strongly recommend using:

• A trackable shipping service

• Shipping insurance for the full product value

• Secure and protective packaging

Bull Boost Performance is not responsible for return shipments that are lost, stolen, damaged, or delivered to an incorrect address.

6. Inspection & Refund Processing

Once an authorized return is received, it will be inspected to confirm that it meets the eligibility requirements of this policy.

The customer will be notified by email whether the return has been approved, partially approved, or rejected.

Approved refunds are generally processed within 5–7 business days after inspection and approval.

Refunds will normally be issued to the original payment method. Additional processing time may be required by the customer’s financial institution.

The following amounts are generally non-refundable:

• Original shipping charges

• Expedited shipping fees

• International shipping charges

• Customs duties and taxes

• Return-shipping costs

• Installation or removal expenses

• Applicable restocking fees

7. Damaged, Incorrect or Missing Products

Customers must inspect their order promptly after delivery.

Any claim involving a damaged, incorrect, incomplete, or missing product must be reported within five business days of delivery.

The customer must retain:

• The product

• The original packaging

• Shipping labels

• Packaging materials

• Photographs or videos documenting the issue

Products must not be installed or modified while a shipping-damage or incorrect-item claim is under review.

8. Contact Information

For return authorization, warranty claims, cancellations, or refund questions, contact:

Bull Boost Performance

Website: https://bullboostperformance.com
Email: bullboostperformance@gmail.com

Please include your order number and a detailed explanation of your request.

By completing a purchase through our Website, you confirm that you have reviewed, understood, and agreed to this Returns, Refunds & Cancellations Policy.

Because this affects customer rights and custom-order transactions, have a California business attorney review the final version before publication.